Privacy Policy
At Ezpay.pk, we respect your privacy and are committed to protecting the information you provide when using our website, platform, and related services.
This Privacy Policy explains what information we may collect, how we use it, and how we protect it.
1. Information We Collect
Depending on how you use Ezpay, we may collect:
- Name and contact information;
- Email address and phone number;
- Business and merchant information;
- Account and login information;
- Transaction and payment-related information;
- Information provided when contacting our support team;
- Website, device, browser, IP address, and technical information; and
- Other information necessary to provide, secure, and improve our services.
2. How We Use Information
We may use collected information to:
- Provide and operate Ezpay services;
- Create and manage merchant or user accounts;
- Process and facilitate payment transactions;
- Verify accounts and businesses;
- Prevent fraud, unauthorized transactions, and security threats;
- Provide customer support;
- Maintain transaction records and reconciliation;
- Communicate important service-related information;
- Improve our website, platform, and services;
- Comply with applicable legal and regulatory requirements; and
- Protect the rights, security, and property of Ezpay, our users, merchants, and partners.
3. Sharing of Information
We may share relevant information with trusted service providers, banks, payment processors, payment service providers, technology providers, and other partners where necessary to provide our services.
We may also disclose information where required by law, regulation, court order, government authority, fraud investigation, or other lawful process.
We do not sell your personal information to third parties for their independent marketing purposes.
4. Payment Information
Payment transactions may be processed through third-party banks, payment networks, processors, and other payment service providers.
These organizations may process payment information according to their own privacy policies and applicable legal requirements.
5. Cookies & Technical Information
Ezpay may use cookies and similar technologies to maintain website functionality, improve user experience, understand website usage, and enhance security.
You may be able to control cookies through your browser settings; however, disabling certain cookies may affect website functionality.
6. Data Security
We use reasonable technical, administrative, and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
7. Data Retention
We retain information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, comply with applicable legal or regulatory requirements, and enforce our agreements.
8. Third-Party Services
Ezpay may use third-party services and payment partners to provide certain functionality. Their processing of information may be governed by their respective privacy policies and terms.
We recommend reviewing the privacy policies of relevant third-party services where applicable.
9. Your Rights
Subject to applicable law, you may request access to, correction of, or clarification regarding personal information held by Ezpay.
You may contact us if you believe your information is inaccurate or if you have concerns about how your information is being handled.
Certain information may need to be retained where required for legal, regulatory, security, fraud-prevention, or transaction-record purposes.
10. Children's Privacy
Ezpay's services are not intended for individuals who are not legally capable of entering into applicable agreements. We do not knowingly collect personal information from children for purposes unrelated to providing our services.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or privacy practices.
The updated policy will be published on www.ezpay.pk with the revised effective date.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the contact information provided on www.ezpay.pk .